COSTS & DESTINATIONS
Currently, we only provide FREE shipping to the lower 48 states in the US. And we DO NOT ship to PO BOXES or APO.
In-stock orders typically ship the next business day, unless otherwise noted on the product page.
For in-stock orders, we'll provide tracking number within 4 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Paselec are estimates.
For pre-orders/backorders, please refer to the shipping date on the product page.
SHIPPING CHANGES & Order Cancellation
Order Cancellation: If you cancel orders that haven't entered the shipping process yet, 5% of the ebike cost will be charged as a processing fee.
Change of Address: No charge fee.
Replacements and exchanges: No charge fee.
Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the ebike cost will be charged as a cancellation fee.
Change of Address: If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the ebike cost will be charged as a reshipping fee.
Replacements and exchanges: If you successfully exchange the item, $20 will be charged as a processing fee. If you fail to change, you may reject the package and 10% of the ebike cost will be charged as a reshipping fee.
You can track your order and shipping & handling information on your account if you have registered one on www.paselec-ebike.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to firstname.lastname@example.org. We will get back to you in 24 hours.
If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.
Paselec...you do a great job! Fast emails from the service/parts department. Fast shipping for spare parts.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.