Paselec Policies

Order Handling

Order will be handled within 1 business day, and we will send you a tracking number thru email. If you need order support, please click here to contact our after-sale support.

Warranty

Paselec E-Bike LLC warrants to the original retail purchaser of the bike that the frame, fork and electronics of the bike will be free from defects in material and workmanship under normal use and service for 1 year from the date of delivery, and the battery will be free from defects in material and workmanship under normal use and service for 2 years from the date of delivery or 500 life cycles, whichever comes first (the “Limited Warranty”).

The Limited Warranty does not include damage from power surges, use of an improper charger, water damage, improper maintenance, or such other misuse. Any other remedy, such as compensation for damages of any kind or loss of use, is excluded. The warranty period cannot be extended by granting an additional warranty.

Returns & Refunds

We accept returns within fourteen (14) days of delivery. To return an ebike that is not defective or damaged, you must contact us within fourteen (14) days of your receipt of the ebike. The ebike must have less than 10 miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.). You must receive prior authorization and a prepaid return shipping label from Paselec before shipping the bike back to us.

Any warranty issues must be resolved prior to processing a return. Returns are not allowed after 14 days of the delivery date, and MUST be shipped back with the original shipment box, or notify Paselec the shipping box measurement so we can provide you a prepaid shipping label.

*You WILL BE responsible for any Fedex/UPS surcharges if you provided inaccurate package size measurement.

*Once we make sure the ebike meets the condition stated above after we received the return, we will refund the full amount of the purchase minus $200 restocking fee. 

Pre-Orders and Backorders and Pre-Order/Backorder Cancellations

Our backorder process is for ebikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. We will ship out the order once we have the stock available.


Accessory and Replacement Parts

Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within 14 days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways.

Non-returnable/non-refundable Items

Used Products, batteries, special orders, sale items, gift cards and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.