Shipping


We are currently able to ship the items to the 48 contiguous States in the U.S. And there is no shipping fee.

We DO NOT ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.


It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Support


Why was my credit card payment fail?

If you pay with credit card, your payment could be  somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 3 solutions for you:1. Please switch to your other credit or debit card.2. If you have a Paypal account, please try to pay by PayPal.3. If you do not have a Paypal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).Then you can complete your order with your credit card.



We believe that communication is the best way to solve the problems. Please contact us in time. To help you solve the problem as quickly as possible, please describe the problem in details and provide photos and videos to our after service email :
service@paselecbike.com, so that we could find the problems. All our ebikes come with a 2-year manufacture’s warranty. To learn more about the warranty, please read our warranty page.

If you need to change the color of your bike, or switch the accessories on your order, or if you ordered the wrong product, we are here to help. It is our goal to make sure any mistakes or changes to your order are corrected before the shipment occurs. Check out the options below to learn how to make a change to an order.


Changing an order that has not shipped

We cannot modify an existing order for a product swap. To change a bike or accessories on the order to a different color or products, we need to remove it from the order or cancel the entire order, and refund the payment back. From there, you can place a new order for the correct item through our website.


Changing an order that has shipped


If the items in your order have already shipped, we cannot cancel your order. However, you are welcomed to work with our Returns team to return the order after you've received it. To learn more about the returns process, please check our Return & Refund Policy.






Legality

No. All the models of Paselec ebikes comply with the specifications of the US law and you do not need a license to ride it.


An electric bike is legally treated the same as a regular bike. You can ride an electric bike at any location where you can ride your regular bike.

Product

It’s not necessary to completely drain the battery before charging. Of course on many batteries this is preferred, however our batteries are all high-tech batteries from Lishen and have built-in mechanisms that protect the battery from overcharging.

Under normal circumstances, charging the battery from empty to full typically takes 5-6 hours. In rare cases, it may take longer to allow the battery management system to balance the battery, particularly when the bike is new or after long periods of storage.


Just cleaning your Paselec ebike like cleaning a regular bike. The battery can handle water, but it is recommended to remove the battery before hosing down your ebike.

All bikes (including ebikes) require maintenance over time to keep the bike safe and fun to ride.Below is a list of regular maintenance activities you can expect to perform while owning a bike:1.Inspect the bike. Periodically and before each ride, check the bike components for signs of improper alignment, security and function.2.Clean the bike.


As needed, the bike should only be cleaned with a moist rag and non-corrosive biodegradable cleaners. Do not use a pressure washers or hose to clean the bike. This can cause water damage to electrical components and will likely void the warranty.3.Perform maintenance checks. We advice that once a year you can Perform the checks .Consult a local, certified, and reputable bike mechanic (or you can consult the customer service of our website for maintenance help).


Take note of any component wear such as cracks, scratches, or changes in color or operation. These changes may indicate that a part needs to be serviced or replaced. If the useful life of a component is surpassed it can cause unexpected loss of function, which can result in damage, serious injury, or even death.







We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Other

You can contact us through our contact page! We will be happy to assist you.

Customer support

+1(415) 779 6667

Email

service@Paselecbike.com