Refund policy

 

RETURN POLICY

 

You can return any item purchased from our website in a new and unused condition within 14 days.

 

Return Reasons:

 

  1. The Bike's Problem

 

If it is the bike's problem that caused the return, we will pay for the return shipping fees. To start a return, you can contact us at service@paselecbike.com . We will reply to you in 24hrs. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

 

If you are approved, you will get the full refund after we got the returned bike .

#Notice:

Items sent back to us without first requesting a return will not be accepted. Please do not return your product to us before we authorize a written return.

Please keep the original packaging, the ebike and the ebike's outer packaging can not be damaged.  
Complete accessories (including keys,battery,power cords, chargers, pedals, manuals, warranty cards, etc.) 

 

  1. Your Personal Reasons:

 

If you ordered the product incorrectly (for example, you purchased the wrong model or the wrong color). You will be responsible for paying your own shipping costs for the returned items. Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund.

 

#Notice:

Please make sure that all products are new and unused, free from dirt, dust, or any fragrances, and in the same packaging,and they are in the same condition as when they were received, and used items are not accepted.

Please keep the original packaging, the ebike and the ebike's outer packaging can not be damaged.  
Complete accessories and no smell (including keys, battery, power cords, chargers, pedals, manuals, warranty cards, etc.) 

 

The return shipping address:

 

Our USA After-sales Service Department address:

Electric Bike Center

2268 EAST Foothill BLVD,
pasadena, CA 91107 USA

 

Damages and issues

 

Please inspect your order upon reception and contact us by email at  service@paselecbike.com immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will reply to you in 24hrs.

 

Exchanges

 

We only replace items that are severely damaged or extremely damaged. If you think you are eligible for exchanges, please send an email to service@paselecbike.com. We will reply to you in 24hrs.

 

Refunds

 

After receiving and checking your return, we will notify you to approve or reject the refund. If the bicycle is in poor condition after receipt, we reserve the right to withhold a full refund. If you have owned a bicycle for more than 14 days or have ridden a bicycle, the bicycle cannot be returned.

 

If you are approved, you will get the full refund after we got the returned bike .

 

You can always contact us for any return questions and we will reply to you in 24hrs.

Our Email Address:

service@paselecbike.com

Our Phone Number:

+14157796667  +16267204188

Our USA After-sales Service Department:

Electric Bike Center

1280 BLVD WAY

STE 105

WALNUT CREEK CA  

925 954 7863