COSTS & DESTINATIONS
Currently, we only provide FREE shipping to the lower 48 states in the US. And we DO NOT ship to PO BOXES or APO.
Typically we process the order within 1 business day, and the bike will be shipped by UPS/FedEx, and you can expect a confirmation email after you placed an order and the tracking number will be provided within 4 business days. It may take 3-10 days for your shipment to be searchable through UPS/FedEx tracking system, and the estimated delivery date may vary, depending on the shipping provider. For pre-orders/backorders, please refer to the shipping date on the product page.
SHIPPING CHANGES & Order Cancellation
Cancellation Before Shipping Occurs: If you cancel your order that hasn't entered the shipping process, 5% of the ebike sticker price will be charged as a processing fee.
Change of Address: Feel free to let us know, but we cannot guarantee the change once the shipment has been sent out.
Replacements and Exchanges: No charge fee.
After shipping order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the ebike cost will be charged as a cancellation fee. Change of Address: If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the bike cost will be charged as a reshipping fee. Replacements and exchanges: If you successfully exchange the item, $20 will be charged as a processing fee. If you fail to change, you may reject the package and 10% of the ebike cost will be charged as a reshipping fee.ORDER TRACKINGYou can track your order and shipping & handling information on your account if you have registered one on www.paselec-ebike.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to firstname.lastname@example.org. We will get back to you in 24 hours. If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.